The same truck and driver on your route, every day
A dedicated delivery run is the simplest way to take deliveries off your plate without hiring drivers or buying trucks. You agree the route and start time with us, and a 4.5 tonne pantech with a tail-lift and the same driver turn up and do it, every day you need them.
Because the driver does your run each time, they learn the things that make deliveries go smoothly: which customer wants freight at the back door, where to park at the shopping centre dock, which site needs a call before arrival and which gate code changed last month. Your customers see a familiar face, and you stop explaining the same run to a new driver every week.
What a dedicated run can look like
Every run is built around your freight, so no two are the same. Most fall into one of these shapes:
| Run type | What it involves | Typical customer |
|---|---|---|
| Warehouse shuttle | One or two drops, repeated during the day between your sites, a 3PL or a port-side depot | Wholesalers and businesses with more than one warehouse |
| Multi-drop metro run | A loaded truck leaves the warehouse in the morning and works through 20, 30 or more drops across Melbourne | Distributors, retail suppliers, food and beverage businesses |
| Store replenishment | Regular deliveries to a set list of stores, often early before trading hours | Retail chains and franchise groups |
| Trade and site deliveries | Building materials and fixtures to job sites and trade customers, using the tail-lift where there's no forklift | Building suppliers and trade wholesalers |
If your run doesn't fit any of these, that's fine. Send us the pickup point, the drops and the times and we'll tell you how we'd run it.
Multi-drop delivery done properly
Multi-drop runs are where a good driver earns their rate. The truck is loaded in drop order so nothing is dug out at the back of the body. The driver knows which deliveries have time windows, which need a signature from a manager, and which can be left in a cage. Pallets come off on the tail-lift, cartons go on a trolley, and each drop is confirmed before the truck moves on.
A 4.5 tonne truck carries around 2 tonnes and up to 6 standard pallets, which suits most metro distribution work. If a run regularly needs more, we'll tell you when we price it.
You can see the run as it happens
Every truck runs live GPS tracking. You can see where the truck is during the run, and we can share a live link with your customer service team so they can answer "where's my delivery" without calling us. The trip history shows when the truck reached and left each stop, which settles delivery disputes quickly.
At each drop the driver captures proof of delivery with a photo and a signature, sent through to you. If you already use a POD app or scanners, our drivers will use yours instead, so your system stays the record. More on this on our live tracking section.
How a new run starts: the trial run
- Send us the run. Pickup address, the drops (or a typical day's list), start time, days per week and what the freight is.
- Get a written rate. We reply the same business day with the price, what's included, and how fuel and tolls are handled.
- Trial run. The driver does the run with your team's input, learns the docks and customers, and writes up drop notes. We fix anything that doesn't work before the run is handed over.
- Full handover. The same driver runs it from then on, with a briefed second driver for leave and sick days.
How dedicated runs are priced
Permanent hire is usually priced as an agreed rate per day or per run, based on the hours the run takes, the kilometres and the number of drops. Longer commitments and regular days give us certainty, which shows up in the rate. Fuel and tolls are spelled out in writing, so the invoice matches the quote.
To price a run accurately, we need:
- the pickup address and the time the truck needs to be there
- the drop suburbs or a sample run sheet
- how many days a week, and whether volumes change by season
- what the freight is: pallets, cartons, long items, weight per drop
- any site rules, time windows or POD requirements
Switching from another carrier
Many runs come to us from a carrier that's become unreliable, or a courier network that treats a regular run like a one-off job. Switching is straightforward. Share your current run sheet and any drop notes, and we'll do a trial run alongside your existing arrangement if you want to compare before committing. Paperwork for your supplier list, including our ABN and insurance certificates, is sent before the first day.
Where our dedicated runs operate
We run dedicated routes across Greater Melbourne, starting from the main industrial hubs: Truganina, Laverton North, Derrimut, Dandenong South, Keysborough, Campbellfield, Epping, Tullamarine and Port Melbourne. Runs to Geelong can be arranged.